Retail store supervisor Needed to work in Canada by 1059945 Alberta Inc.

Key Responsibilities:

1. Store Operations:
   • Supervise and coordinate the daily activities of store staff to ensure smooth operations.
   • Open and close the store, including cash handling and security procedures.
   • Ensure the store is clean, organized, and properly stocked.
2. Customer Service:
   • Provide exceptional customer service and address customer inquiries, concerns, and complaints.
   • Train and mentor staff on customer service techniques to enhance the shopping experience.
   • Monitor and evaluate staff interactions with customers to ensure compliance with service standards.
3. Staff Management:
   • Schedule and manage staff shifts to ensure adequate coverage during peak hours.
   • Conduct performance evaluations, provide feedback, and support staff development.
   • Recruit, hire, and onboard new team members as needed.
4. Sales and Inventory Management:
   • Assist in achieving sales targets and developing strategies to drive store performance.
   • Monitor inventory levels, place orders, and ensure proper stock rotation.
   • Conduct regular inventory audits and manage stock discrepancies.
5. Visual Merchandising:
   • Ensure that merchandise is displayed according to company guidelines and visual standards.
   • Plan and implement promotional displays and signage to attract customers.
6. Cash Handling:
   • Oversee cash register operations, including handling cash and credit transactions.
   • Reconcile cash drawers and ensure accurate cash reporting.
7. Compliance and Security:
   • Ensure compliance with company policies, procedures, and legal regulations.
   • Implement and enforce loss prevention and security measures.
8. Reporting and Documentation:
   • Prepare and review sales reports, financial statements, and other operational documents.
   • Document and report any operational issues or incidents to upper management.

Tasks

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers
• Conduct performance reviews

Supervision

• 5-10 people

Additional information

Security and safety

• Bondable
• Basic security clearance

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Handling heavy loads
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Flexibility
• Organized
• Team player
• Judgement
• Ability to multitask

Qualifications:

• Education: High school diploma or equivalent; associate’s or bachelor’s degree in business, retail management, or a related field is a plus.
• Experience: Minimum of [X] years of retail experience, with at least [Y] years in a supervisory or leadership role.
• Skills:
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Proficiency in point-of-sale (POS) systems and basic office software (e.g., MS Office).
  • Ability to multitask and handle a fast-paced retail environment.
  • Strong problem-solving skills and attention to detail.
  • Knowledge of inventory management and merchandising principles.

Working Conditions:

• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical ability to stand for extended periods and lift moderate weights.

Benefits:

• [List of benefits, such as health insurance, retirement plans, employee discounts, etc.]